Hours & Reservations

(Guests of the spa must be 18 years of age and older) 

Hours

Monday Closed (Call Center open Monday – Friday 9 a.m. – 3:30 p.m.)
Tuesday, Wednesday 10 a.m. – 5 p.m.
Thursday, Friday 10 a.m. – 9 p.m.
Saturday, Sunday 10 a.m. – 6 p.m.

(Special Dates)
Closed Good Friday
Closed Canada Day
Open for Gift Card sales only  December 9th, 16th and 23rd
Open December 24th 10am to 3pm
Closed December Christmas Day (25th ) and Boxing Day (26th )
Closed January 1st, 2020

Booking An Appointment

If you are booking your first appointment with us, you will be asked to provide a Spa at the Old Mill gift card number or a credit card number to hold your appointment, we also require your full name, email address and the best phone number to reach you, in case we need to get in touch!

If you are booking appointments for a group, we require the first and last names of each guest. The contact information and credit card of the group organizer will be used to hold all of the group appointments.

**Please note we do not accept SpaFInder Gift Cards**

Email Reminders

If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment.

Cancellations

Please keep in mind that “No-shows” or last minute cancellations leave our therapists with empty appointment times, as well, we may have had to turn away other clients that could have enjoyed that appointment. Clients that do not honor their appointments will be charged the following cancellation fees:

Individual Appointments: We require 24 hours notice for altering, cancellations or rescheduling.
Multiple or Side by Side Appointments: We require 48 hours notice for altering, cancellations or rescheduling.
Private Parties / Groups: We require seven days notice for altering, cancellations or rescheduling for the entire group and 48 hours’ notice for individual attendees.

Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price plus applicable taxes being charged.