(Guests of the spa must be 18 years of age and older)
Monday Closed (Call Center open Monday – Friday 9 a.m. – 3:30 p.m.)
Tuesday, Wednesday 10 a.m. – 5 p.m.
Thursday, Friday 10 a.m. – 9 p.m.
Saturday, Sunday 10 a.m. – 6 p.m.
Closed Good Friday
Closed Canada Day
Closed Christmas Day, Boxing Day, New Year’s Day
Open On Monday December 5th (for gift certificate sales only)
Open On Monday December 12, & 19th 10 a.m – 5 p.m.
Open on December 24th 10 a.m – 3 p.m.
Booking An Appointment
If you are booking your first appointment with us, you will be asked to provide a SPA at the Old Mill gift card number or a credit card number to hold your appointment, we also require your full name, email address and the best phone number to reach you, incase we need to get in touch!
If you are booking appointments for a group, we require the first and last names of each guest. The contact information and credit card of the group organizer will be used to hold all of the group appointments.
If we have your email on file, we will send you an email reminder! This reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment.
Please keep in mind that “No-shows” or last minute cancellations leave our therapists with empty appointment times, as well, we may have had to turn away other clients that could have enjoyed that appointment. Clients that do not honour their appointments will be charged the following cancellation fees:
Individual Appointments: We require 24 hours notice for altering, cancellations or rescheduling.
Multiple or Side by Side Appointments: We require 48 hours notice for altering, cancellations or rescheduling.
Private Parties / Groups: We require seven days notice for altering, cancellations or rescheduling for the entire group and 48 hours’ notice for individual attendees.
Failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price plus applicable taxes being charged.